HVAC Spare Parts Shop

My previous company also sells HVAC spare parts online. Because the catalogue is large, handling enquiries manually required dedicated personnel and introduced delays.

I proposed automating product enquiries so common questions can be answered instantly and routing of complex requests can still fall back to our in-house procurement team. The system:

• Matches incoming enquiries to product listings
• Returns product availability, specs, and prices automatically
• Routes requests requiring human attention to procurement with context

Automating enquiries reduces repetitive work, improves response times, and frees staff to focus on procurement and fulfillment.